Jewellery Repairs of Sentimental Jewellery

People are often surprised at how difficult it is to find someone to work on their cherished jewellery.   What needs to be remembered is that the vast majority of jewellery stores, whilst happy to take in jewellery repairs , don’t actually do the work themselves.  Shops that have an on-site workshop are few and far between so the most frequent outcome of a request for jewellery repairs or alterations is to send the item away.  The standard lead time for this is anywhere between 2 – 3 weeks and rarely sooner.  Whilst this is acceptable for some people, at RTFJ we understand that this is not always possible or convenient.

Jewellery repairs cover a wide range of areas.  It could be a sizing, a stone that’s come loose, an item damaged in an accident or just simply a need for re-application of Rhodium plating.  We repair jewellery made from any precious metal including, yellow gold, white gold, platinum and palladium.

A lot of shops will not take in this kind of work.  Why would they want the bother of repairing stuff when they can try to sell you something new?  When some say “sorry, that can’t be done” what they mean is “sorry, we don’t want to do it”!   We hate this response. What use is a new ring to someone who has a sentimental piece in need of help?

All jewellery is sentimental to its owner in one way or another, but some pieces require that extra special treatment. Consider an engagement or wedding ring – there is no monetary value that could replace something so special.   Even more so with some customers where the jewellery is the only memory they have of a deceased loved one.  Or maybe a ring has just been given as a marriage proposal and is the wrong size? She is not going to want to be without that ring for 3 weeks whilst friends and family are keen to see it after the happy news!

At RTFJ we do things very differently to most others.  For a start we do not employ sales assistants.  When you bring your cherished piece to us for alterations or repair, it will be done by the person you speak to.    We have over 20 years experience in all aspects of jewellery manufacture and repair.  We are Goldsmiths.  Not jewellers!

We guarantee that the item will not leave the workshop site, unless in rare circumstances and only with your permission.   The work will be carried out on site and, if booked in, can be done same day or even while you wait!  There are very, very few that can offer this service.  We can personally guarantee to you that any work can be, in requested, done in front of your very eyes.

For any jewellery repairs, ring sizings, restorations, alterations and rhodium plating right here in Sussex call us now on 01444 871 380 or contact us via our contact form.  We will ensure that you and your cherished jewellery are not separated!


Thank you for your interest in our services. Please be aware that, due to high demand, the following AVERAGE lead times apply to our services:

RING SIZINGS: 1 - 3 weeks
BASIC REPAIRS: 1 - 3 weeks
COMPLEX REPAIRS: 4 - 6 weeks
RESTORATIONS: 2 - 4 months
WEDDING BANDS : Up to 5 months
BESPOKE COMMISSIONS: 8 months - 1 year

These lead-times are for guidance only. Actual lead times are subject to complexity of the job and current workloads. Thank you for your patience and understanding